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job overview

Marketing job in Chicago, Illinois

Senior Product Manager - Revenue Cycle

Overview

Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our Marketing and Customer Experience team as a Sr. Product Manager.

 

This is a critical role in the organization driving new product development across all of Aspen Dental’s customer experiences, current and future, including practice locations, call center and digital properties. The Senior Product Manager will define opportunities and deliver products on the product roadmap, ensuring a world class customer and provider experience at every customer touchpoint. The Senior Product Manager will also execute new product development activities and work cross-functionally to define and manage the product lifecycle with key stakeholders. Product Managers are expected to be versed and comfortable in agile product management frameworks, exercise top notch product management skills, identify and solve hard problems – both for customers and the business, view solutions through the lens of viability, feasibility, value, and usability, not be afraid to sign up for results, and hold themselves fully accountable to the product’s success.

Responsibilities

  • Partner with business stakeholders to align on a product vision, strategy, and roadmap for his/her product area in support of corporate goals and objectives.
  • Responsible and accountable for discovery and delivery of solutions across Aspen Dental’s revenue cycle including scheduling, pre-appointment, intake, payment, and additional treatment.
  • Identify and assess opportunities against business goals. Prioritizes those opportunities with internal stakeholders and external partners to build and maintain a product roadmap for their respective category.
  • Translates a product roadmap into a product backlog and leads matrixed teams using agile development methodology. Work with business stakeholders on defining requirements, with UX team on usability and Technology teams on feasibility. Leads short feedback cycles with Product Manager acting as the voice of the business with UX and Tech.
  • Understands product strategy for the digital and marketing portfolio and works to complete supporting market analysis and business cases.
  • Manages driving a product through its entire development cycle, from concept to launch to lifecycle management, with a strong focus on details while never losing sight of the big picture.
  • Leads cross-functional teams to execute on product management (UX Design, Visual Design, IT, Engineering, Operations, Customer Care, Quality, Marketing, Finance, and Legal).
  • Acts as the “voice of the customer” and “voice of the user” and provides a business perspective on value of the product roadmap and backlog.
  • Analyzes and develops differentiation against key competitors by understanding market landscape, emerging technology, and customer needs and trends.
  • Works closely with select internal and external customers to gather requirements and assist marketing with customer presentations as the product expert.
  • Supports any required RFI/RFP boilerplates, training, tools, collateral, and knowledge bases.
  • Builds and maintains relationship with third party product vendors to realize product value proposition, as required ensuring the interests of ADMI are reflected in the vendor's roadmap.
  • Partners with all internal departments to align & prioritize the long-term roadmap and short-term quarterly roadmaps.

Minimum Education and Experience

EDUCATION/SKILLS/CHARACTERISTICS

 

  • Minimum 5 years of product management experience. The preferred candidate will have a proven track record of helping healthcare organizations optimize and improve revenue cycle processes by not only implementing industry best practices, but also improving upon them.
  • Demonstrated success in executing and directing product management activities in multiple areas.
  • Ideal candidate also has the technical and operations acumen to understand the implications of data, back-end services and operations on the user experience and vice versa.
  • Undergraduate degree in engineering, design, statistics, economics, or marketing; MBA, MIS, or MS desired.
  • Clear passion about Aspen Dental’s mission and ability to identify possibilities in our industry.
  • Proven skills to collaborate with cross functional teams, and able to influence others to support decisions.
  • Ability to be self-directed to solve business issues in defined product area.
  • Ability to make decisions about and prioritize own work.
  • Entrepreneurial with a strong bias towards action.
  • Creativity in managing culturally diverse customers, changing requirements and shifting priorities.
  • Passionate advocate for our customers and the user experience
  • Ability to learn multiple functional areas of business, including: engineering, design, finance, sales, operations, and marketing
  • Drive to become the subject matter expert in your product area
  • Ability to lead without authority, building credibility across the organization
  • Ability to conduct own analyses and leverage qualitative and quantitative insights
  • Communicates effectively and listens actively

Available Locations

ADMI - Chicago, Illinois 60607 United States