job overview

Marketing job in Chicago, Illinois

Manager, Customer Relationship Marketing

Overview

Things move fast at Aspen Dental, but you never go it alone. The idea behind the business model is simple – a support system with you at the center. We’re a community that thrives on collaboration and has fun while doing it. Whatever your role, there is always the next challenge to conquer. Aspen Dental breaks down barriers, provides opportunities, and makes it easier to fulfill your ever-evolving ambitions. Explore a culture of possibility. Because here is where you’ll find lives changing lives. As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our Marketing team as Manager, Customer Relationship Marketing.

 

The Manager, Customer Relationship Marketing (CRM) will be a champion of CRM activities for one or more brands within the ADMI portfolio. This role will partner with the Director, CRM to create contact strategies as part of a CRM Roadmap, rooted in business and brand goals, customer data and channel-level best practices. Key to the Manager, CRM’s success will be their ability to link diagnostic/channel KPIs to business outcomes, including patient show rate, treatment plan completion and candidate close rate.  

 

It will be critical that the Manager, CRM be able to manage multiple priorities in process at the same time, seamlessly navigating both strategic and executional requirements. Execution of CRM initiatives will occur across internal and external partners, but ultimate accountability will be held by the CRM group.

 

This key contributor will collaborate daily with other channel leads and brand and communications teams to integrate and execute CRM initiatives within the overall marketing plan.

 

CRM will function as a shared services team, actively developing a CRM center of excellence within the organization.

 

ADMI is headquartered in Syracuse, NY.  However, marketing leadership and this role will be located in Chicago, IL in ADMI’s new Practice Support Center in the West Loop.  Limited travel to Syracuse and other markets may be required.

Responsibilities

  • Actively support the Director, CRM and business leads in the organization to assess current needs and identify opportunities for CRM to support each brand’s business objectives
  • Contribute to the development of business case(s) that support the required investment of resources
  • Participate in educating the organization and building stakeholder alignment to CRM best practices and opportunities for CRM to contribute to achieving business objectives
  • Support the development and execution of CRM processes across internal and external stakeholders
  • Leverage and incorporate the right external partners (agencies, data and service providers, white label solutions) to best bring each brand’s vision to life
  • Contribute to a center of excellence for CRM
  • Provide ongoing analysis of CRM programs, surfacing opportunities for optimization

 

Minimum Education and Experience

  • Education Level: Bachelor’s Degree
  • Job Related/Industry Experience: 7+ years, with significant experience planning and executing CRM solutions including DM, email, SMS and OTM for brands in the retail, service or healthcare categories (agency or brand-side)
  • The ideal candidate is an experienced CRM marketing that is business oriented, obsessed with understanding ADMI business goals and adept at using diagnostic CRM metrics as leading indicators of business outcomes
  • S/he will have participated and/or led the development of business cases backed by analytical rigor
  • S/he will be a ‘hands-on’ leader able to shift from visionary/strategic thinker to a tactical expert able to deliver on the strategies developed
  • S/he will have experience collaborating with agency partners and working cross-functionally with internal partners to contribute to a center of excellence in a shared service model
  • This person will have a demonstrated ability to deliver against immediate, near and long term objectives

 

About Aspen Dental Management, Inc.

 

Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.

Available Locations

ADMI - Chicago, Illinois 60607 United States