Tell me more.


job overview

Insurance Operations job in East Syracuse, New York

Insurance Processing Manager


Aspen Dental Management, Inc. (ADMI) is a leading dental support organization that provides non-clinical business support services to independently owned and operated Aspen Dental-branded offices in 43 states. Our purpose is to care for the people who care for the patients, providing expert business support to the largest, fastest-growing branded network of dental practices in the country. Our model provides best practices for independent, licensed practitioners to do what they do best: Care for their patients. This is an excellent opportunity to advance a career in dental revenue cycle administration and be a part of nation’s largest centralized dental support RCM team. An ideal candidate is organized, goal oriented, a fast learner and exhibits positive energy. Ambitions to implement knowledge of claims management & insurance processing, and ability to manage time are key to be successful in this role.


  • Lead team members and assess quality and quantity of work
  • Develop and implement written procedures for the centralization and standardization of the revenue cycle
  • Monitor the pulse of business processes by efficient use of systems and reports, manage relevant metrics
  • Develop and manage relationships with external business partners, including insurance carriers
  • Possess advanced knowledge in dental insurance claims processing and electronic data interchange (EDI)
  • Create and monitor organized workflow towards timely follow-up on aged insurance claims, appeals and denials
  • Navigate insurance carriers’ processes for faster claim adjudication
  • Communicate with internal stakeholders to gather any necessary documents and follow-up in an organized manner, including collection of any required attachments, images & provider notes from 850+ Aspen Dental-branded dental offices
  • Identify gaps in business process, and develop / implement process to bridge them, support successful implementation of RPA and other AI-enabled technology


Minimum Education and Experience

  • High School Diploma or equivalent is required; an associates or bachelor’s degree is preferred
  • Experience in display of positive energy, strong verbal and written communication skills is required
  • Project management skills managing milestones, team workflow and resources
  • Demonstrated experience implementing new processes, policies reporting, training and continuous improvement
  • Strong analytical, written, and verbal communication skills.
  • Advanced Microsoft Office skills, especially Excel


Available Locations

ADMI - 6600 Weighlock Dr East Syracuse, New York 13057 United States