Tell me more.


job overview

Insurance Operations job in East Syracuse, New York

Insurance Inquiry Specialist


Aspen Dental Management, Inc. (ADMI) is a leading dental support organization that provides non-clinical business support services to independently owned and operated Aspen Dental offices in 38 states. Our purpose? To care for the people who care for the patients, providing expert business support to the largest, fastest-growing branded network of dental practices in the country. This model makes it easier for independent, licensed practitioners to do what they do best: Care for their patients.

As a reflection of current needs and planned growth, we are excited to offer the opportunity to join a dedicated team as an Insurance Inquiry Specialist.  The position serves as a liaison between the supported practices and dental carriers..  Under the direction of the Director of Provider Relations, the Specialist will assist the offices in any review or request for additional information in relation to patient inquiries to insurance carriers.

The ideal candidate will have strong communication skills and play a key role in maintaining the relationship between the branded practices and the dental carriers that they accept in the practice.


  • Support branded practices in relation to insurance carrier inquiries
  • Audit of patient financial records to ensure compliance with carrier agreements
  • Assist carriers in obtaining requested documentation
  • Assist offices as needed in relation to understanding carrier agreements
  • Work with Revenue Cycle Management and Patient Satisfaction teams to ensure account accuracy
  • Provide support to branded practices as needed for site visits from dental carriers

Minimum Education and Experience

  • Education level: Associates Degree preferred
  • Dental insurance knowledge with one year of experience working in a dental practice, dental carrier or Dental Support Organization.
  • Understanding of dental terminology billing desired
  • Strong verbal and written communication abilities
  • Computer skills including Outlook and Excel
  • EPMS / AS400 / Kodak knowledge preferred

About Aspen Dental Management, Inc.

Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.

Available Locations

ADMI - 6600 Weighlock Dr East Syracuse, New York 13057 United States