job overview

Information Technology / Information Systems job in East Syracuse, New York

Software Support Specialist


Aspen Dental is on a mission to give America a healthy mouth. As the nation’s premier dental services organization, we provide expert business, marketing and administrative support to the fastest growing, branded network of dental practices in the country. We take the load off of practitioners to free them up to do what they do best: practice dentistry. Together, we put patients at the heart of everything we do.  As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our Information Technology  team as a Software Support Specialist.



Aspen Dental is seeking an experienced and highly motivated individual in software/hardware support using database driven programs. Successful candidate will be responsible for supporting all aspects of project applications, including but not limited to; backend database structure and designs, application stability, and graphical user interface format and usability. Along with supporting PC hardware.


This position is responsible for, but not limited to the following:


  • Support PSC and Field teammates by investigating and managing reported software issues
  • Create, execute and maintain well-defined support documents
  • Validate that all written documentation for assignments are complete and accurate
  • Respond to reported system problems quickly and accurately
  • Communicate issues to appropriate development staff and assist in their resolution
  • Work with support and Software Development for the timely resolution of system issues
  • Diagnose and resolve computer and printer issues
  • Other Tasks as assigned


Minimum Education and Experience

To be successful in this role an individual should possess the following:


  • Working knowledge of computer programs
  • Solid understanding of computer hardware
  • Solid understanding of ADMI Business practices and Software
  • Excellent verbal and written communication skills
  • Precise attention to detail
  • Ability to work independently and as part of a team in order to meet deadlines
  • Ability to define problems, collect data, establish facts, draw valid conclusions, and provide solutions



About Aspen Dental Management, Inc.

Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.


Available Locations

ADMI - 281 Sanders Creek Parkway East Syracuse, New York 13057 United States