job overview

Information Technology / Information Systems job in East Syracuse, New York

Help Desk Technician - East Syracuse

Overview

Aspen Dental Management, Inc. (ADMI) is a leading dental support organization that provides non-clinical business support services to independently owned and operated Aspen Dental offices in 42 states. Our purpose? To care for the people who care for the patients, providing expert business support to the largest, fastest-growing branded network of dental practices in the country. This model makes it easier for independent, licensed practitioners to do what they do best: Care for their patients.

 

As a reflection of current needs and planned growth, we are excited to offer the opportunity to join a dedicated team as a Help Desk Technician. 

Responsibilities

  • Provide technical assistance and support for incoming calls and issues related to computer systems, software and hardware.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages from end users seeking help.
  • Ask questions to determine nature of problem.
  • Walk end user through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Recertify and clean up computer related equipment.
  • Run diagnostic programs to resolve problems.
  • Troubleshoot problems with Local Area Networks (LAN).
  • Install computer peripherals for end users.

Must be available for the following hours:

 

Training hours: Monday - Friday 8:00 AM - 5:00 PM for 90 days 

 

 

Minimum Education and Experience

  • Associates degree with two year experience in a technical customer service field.

About Aspen Dental Management, Inc.

Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.

Available Locations

ADMI - 6600 Weighlock Dr East Syracuse, New York 13057 United States