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job overview

Information Technology / Information Systems job in Chicago, Illinois

Desktop Support Specialist

Overview

 

Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. 

 

As Aspen Dental moves into a new state-of-the-art headquarters in the vibrant West Loop neighborhood of Chicago, we are growing our onsite operations team with IT professionals to support our new office! We are currently looking for a Desktop Support Specialists who will provide reliable, high-quality Desktop Support Services.

 

The ideal candidates for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, Aspen Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Responsibilities

  • Provides user assistance and ticket resolution for hardware, software, and networking needs.
  • Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.
  • Conducts diagnostic reviews and troubleshoots issues as requested by users
  • Recommends hardware solutions for user computers in office areas
  • Troubleshoots and updates devices remotely.
  • Provides good customer service to ensure functionality and to assist and guide users.
  • Reports customer feedback and potential technical needs.
  • Documents technical issues and their resolutions in the IT knowledge base.
  • Interacts with vendors to resolve issues.
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Minimum Education and Experience

  • Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
  • Hands-on, Collaborative working style with a service driven mindset required.
  • Good organization and problem-solving skills needed.
  • Experience working closely with C-Suite preferred.
  • Experience working in an educational or instructional environment is a plus.
  • Technical writing experience is a plus.
  • Experience with AV preferred.
  • Ability operating, installing, and troubleshooting computer hardware, including peripherals.
  • Knowledge of modern ticketing systems such as Bomgar needed.
  • Skill with supporting operating systems, including Windows, Active Directory, iOS, and Mac OS.
  • Proficiency with imaging and the deployment of computers desired.
  • Experience providing desktop support in an enterprise environment preferred.
  • Experience working with remote physical locations and using remote access software like Bomgar preferred.
  • Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred

Available Locations

ADMI - Chicago, Illinois 60607 United States