Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As reflection of our continued growth we have an exciting opportunity to join our operations team as the Director, Patient Experience Operations.
Reporting to the Chief Operating Officer, the Director, Patient Experience Operations leads the development and execution of strategic operational initiatives, policies and procedures to achieve positive, measurable enhancements in organizational culture, practices, environment and behaviors that enhance patient satisfaction, retention and willingness to recommend our services. This role will utilize their strong understanding of best-in-class industry practices and procedures and apply that to individual offices/practices with a focus on the total patient journey with Aspen Dental. The Director, Patient Experience Operations will create and maintain positive relationships with practice owners and key support organization leaders influencing adoption of new initiatives.
About Aspen Dental Management, Inc.
Aspen Dental-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.