job overview

Vice President of Clinical Support

Overview

Today, an estimated 47 million Americans have little or no access to affordable dental care. Sadly, for many people, dentistry has become discretionary - a “nice to have” instead of “must have” - and preventative care has fallen off the priority list altogether. It’s a crisis. And we are an important part of the solution. Together, independently owned Aspen Dental practices and Aspen Dental Management, Inc., a dental support organization, share a simple purpose: to help patients get the care they need. Together, we are revolutionizing the delivery system in dentistry.  If you are ambitious, passionate, and innovative and thrive in a fast paced environment we’d love to have you join us in this mission to help give America a healthy mouth.

 

About Aspen Dental Management, Inc.

Aspen Dental Management, Inc. (“ADMI”) is a dental support organization (“DSO”) that provides non-clinical business support services to independently owned and operated dental practices in 34 states. ADMI’s primary purpose is to care for the people who care for the patients. We do this by providing services and recommendations related to finding the right location, leasing, IT services, accounting, marketing and professional development, among other things. The DSO model leaves independent, licensed practitioners free to concentrate on patient care.

 

Executive Summary

As Vice President of Clinical Support, you will play a leadership role in advocating Aspen Dental practices as the premier career choice for dentists.  You will also develop, implement, and lead programs that help clinical professionals employed by Aspen Dental practices to facilitate a superior patient experience.

 

Drawing on your experience as a licensed dentist, you will help to define Aspen Dental practices as the leading patient and professional brand in dentistry today by shaping strategic plans and recommendations relating to professional learning and development, practice operations, credentialing, compliance, specialty services and vendor partnerships.

 

The Vice President of Clinical Support is a member of ADMI’s leadership team, reporting to the Chief Clinical Officer, and serving as ADMI’s clinical liaison to its supported dental practice.  The position is located in Syracuse, NY and may require up to 50% travel.

Responsibilities

Scope and Key Responsibilities

  • Work with ADMI’s leadership team to develop and execute a strategy to enhance the support provided to Aspen Dental practices as a means to elevate the practices’ patient delivery model and practice results.

 

  • Build a high performance team of Clinical Directors that provide supported dentists and their teams with in-office and in-region assistance geared toward practice optimization while emphasizing the need to provide the highest standards of patient care.
  • Develop robust, insightful and actionable reporting and metrics, building a playbook that assists the practices to maximize their financial results and practice performance.

 

Specific Responsibilities

  • Patient experience – lead efforts to understand patient requirements and create a robust, scalable service model that embraces the practices’ quality of care obligations, efficiency and compliance.

 

  • Curriculum design - develop programs for new and experienced dentists in leadership and management courses to nurture their career progression and the development of clinical and general dental skills.
  • Support the leadership of supported practices in their evaluation of practice performance.
  • Partner with and support ADMI’s Laboratory Operations in its ongoing fixed and removable prosthetic manufacturing programs, serving as a clinical liaison to supported practices.

 

  • Procurement – work with ADMI’s Director of Purchasing to evaluate, recommend, and implement new patient care technologies ensuring supported dentists and their teams have the tools and working environment to provide a superior experience to their patients.

 

Collaborate and build effective relationships with industry stakeholders, state dental boards, national trade associations, Academia, vendor partners, etc. in support of ongoing brand development.

Minimum Education and Experience

 

Qualifications & Experience
The Vice President of Clinical Support will be an actively licensed dentist and seasoned healthcare executive with 10+ years overall experience, with at least 5 years’ experience in a multi practice setting having demonstrated success in roles of increasing responsibility in high growth businesses with a strong orientation towards physician engagement, operational quality, compliance, and ongoing learning and development.

The ideal candidate will be grounded in dental care services operations, physician engagement, data & analytics, systems, processes and overall practice functions and will have proven to think and act like an owner driving value creation in terms of process development and overall bottom line growth of the business.

Additionally, candidates will have experience working at the executive level and should have a proven record of instilling a culture of accountability, integrity, transparency and clear communication.

 

Core Competencies

Building Organizational Talent—Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.

 

Compelling Communication—Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.

 

Decision Making—Identify and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

 

Leading Change—Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.

 

Raising the Bar—continuously raising expectations of team performance; motivating and supporting team efforts to achieve goals while upholding organizational values and standards; tracking progress toward goals.

Available Locations

ADMI - 281 Sanders Creek Parkway East Syracuse, New York 13057 United States

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