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job overview

Accounting / Finance job in Chandler, Arizona

Patient Financing Specialist

Overview

Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our Patient Financing team as a Patient Financing Execution Specialist.

 

We are seeking an upbeat, patient-centric, operations-minded self-starter, who brings a positive attitude and a passion for working across internal teams to resolve patient financing related items. This position will correspond remotely with our office teams to improve their knowledge and execution of third-party financing, improving access to care and the overall user and patient experience.

 

In addition to core responsibilities resolving patient financing tickets, this specialist will play a key role in addressing disputes and other patient satisfaction items pertaining to Patient Financing.  The specialist will partner with internal Support Teams and the Operations Field to identify and address common dispute causes and assist in educating the office teams on how to reduce future refund and dispute volumes. 

Responsibilities

  • Become a Subject Matter Expert on Aspen Dental’s patient financing products and procedures.
  • Must be able to communication effectively through phone, e-mail, Zoom, Microsoft Teams, and the Department ticketing system.
  • Track, manage and address dispute reduction opportunities by:
    • Individual office location
    • Overall opportunity by category
  • Assist in driving key metrics that enhance Patient Satisfaction.
  • Partner in updating and creating training resources.
  • Assist with product changes, rollouts, and general education communications.
  • Support and answer Field Operations’ questions pertaining to patient financing products, procedures, and policies.
  • Help drive company compliance through report management and field communications.

 

Minimum Education and Experience

  • Education Level: Associates Degree, or related experience equivalent.
  • Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
  • Excellent customer service skills.
  • Excellent communication skills, including written, verbal and presentation skills.
  • Experience with; creating, maintaining, and analyzing reports and data.
  • *Position may require limited travel for training opportunities.

Available Locations

ADMI - 2222 E. Yeager Dr. Chandler, Arizona 85286 United States